Technical Support

  • How to fix issues in my course

    99% of issues with course navigation are fixed by clearing your cache. Clearing your cache means deleting the information your device automatically stores when visiting a new site or opening an app. Too much cache can slow your computer and prevent your computer from retaining your progress when ...
  • How to Log in to Your Course

    STEP 1: Go to: www.edwardsmediationacademy.com On the top right of the page, click the blue "My Account" button. STEP 2:  Use your login credentials to log in to your account.   And click Log in. STEP 3:  Click on the course name.
  • How to save my work on the course workbook?

    There are two ways to record your answers on your course workbooks: The first option is to print the workbook as you will find it in your course.  In each module, the first Try it! has a link to the workbook; you can open it up and print it out from that link. The second option is to download th...
  • I forgot my password

    If you forgot your password, you can reset it on our login page here by clicking on the link “Forgot your password?” on the bottom side of the screen.  You will receive a temporary password to your email address.
  • Supported Browsers

    Our courses work best with the following browsers - | Platform | Browsers Supported | | -------- | ------------------ | | Windows | Microsoft Edge, Google Chrome, and Firefox (all latest versions) | | Mac | Safari, Google Chrome and Firefox | | Mobile | Safari, Google Chrome | Internet Explorer...